{"id":48349,"date":"2024-03-25T17:15:22","date_gmt":"2024-03-25T15:15:22","guid":{"rendered":"https:\/\/ukrainianarmor.com\/?page_id=48349"},"modified":"2025-10-03T09:29:55","modified_gmt":"2025-10-03T06:29:55","slug":"refunds","status":"publish","type":"page","link":"https:\/\/ukrainianarmor.com\/en\/refunds\/","title":{"rendered":"Returns &amp; Exchanges"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In accordance with the Law of Ukraine \"On the Protection of Consumer Rights\", you can return or exchange a purchased product of proper quality within 14 (fourteen) calendar days (not counting the day of purchase) from the moment of its receipt at the company's warehouse, at Ukrainian Armor stores, or at a Nova Poshta branch.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Proper quality of a product is a property of the product that meets the requirements established for this category of products in regulatory legal acts and\/or the terms of the Contract (the Public Offer Agreement).<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Please note that returns\/exchanges can be made for any ordered product, except ceramic<\/span><span style=\"font-weight: 400;\"> plates of DSTU protection Level 4, 5 and 6. After ceramic armor plate<\/span><span style=\"font-weight: 400;\">s are received at the company's warehouse, <\/span><span style=\"font-weight: 400;\">a store or a Nova Poshta branch, such plates are not subject to return or exchange.<\/span><\/p>\r\n<p><b>The return or exchange of a product is carried out by returning the purchased product to the Seller, with the subsequent return to the Buyer of funds in the amount paid when purchasing the product that the Buyer returns to the Seller. To do this, you need to:<\/b><\/p>\r\n<p><b>Returns<\/b><b><br \/>\r\n<\/b><span style=\"font-weight: 400;\">1. Notify the Seller of the intention to return the product. To do this, contact the Seller's support service via the chat on the site, by phone at 0800332032, in any convenient messenger, or at the email address info@ukrainianarmor.com.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">2. Taking into account the payment method for your order, fill out the refund request letter, the template of which was sent along with your order. An electronic version of the template can be obtained by contacting the support service in one of the ways indicated in the previous point. For orders paid by card on the site, the request letter is not mandatory.<\/span><\/p>\r\n<p>3. Send the product marked \"Ukrainian Armor\" together with all accompanying markings of the product via Nova Poshta to the delivery department at the address provided to you by the Seller's authorized person, and provide in response the waybill (TTN) number of the shipment.<\/p>\r\n<p><b>Exchange<\/b><span style=\"font-weight: 400;\"><br \/>\r\n<\/span><span style=\"font-weight: 400;\">1. To exchange a product for another (a product with a different SKU), you need to process a return of the purchased product in the manner indicated above in the \"Returns\" section and place an order (purchase) for the required product.<\/span><\/p>\r\n<p><b>Before returning a product, please make sure that: <\/b><b><br \/>\r\n<\/b><span style=\"font-weight: 400;\">1. The product has not been used, has not undergone structural changes and shows no signs of use: scratches, chips, cuts, scuffs, odors, etc.;<\/span><span style=\"font-weight: 400;\"><br \/>\r\n<\/span><span style=\"font-weight: 400;\">2. The product's presentation and consumer properties are preserved; <\/span><span style=\"font-weight: 400;\"><br \/>\r\n<\/span><span style=\"font-weight: 400;\">3. The product's completeness is intact;<\/span><span style=\"font-weight: 400;\"><br \/>\r\n<\/span><span style=\"font-weight: 400;\">4. All labels and factory markings of the product are preserved.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">The established 14 (fourteen)-day period for returning and exchanging purchased products does not apply to products that were used for other than their intended purpose and\/or that were damaged as a result of improper use or intentionally.<\/span><\/p>\r\n<p><b>Refunds are made in one of the following ways, depending on how the order was paid:<\/b><span style=\"font-weight: 400;\"><br \/>\r\n<\/span><span style=\"font-weight: 400;\"> \u2013 If payment was made directly on the site by Visa\/MasterCard, the funds will be returned within 5 (five) business days to the card used for payment;<\/span><span style=\"font-weight: 400;\"><br \/>\r\n<\/span><span style=\"font-weight: 400;\">\u2013 If payment was made by bank details to the current account of LLC <\/span><span style=\"font-weight: 400;\">\"Ukrainian Armor\"<\/span><span style=\"font-weight: 400;\"> or at a branch of LLC <\/span><span style=\"font-weight: 400;\">\u00ab<\/span><span style=\"font-weight: 400;\">Nova Poshta<\/span><span style=\"font-weight: 400;\">\u00bb<\/span><span style=\"font-weight: 400;\"> (cash-on-delivery service upon receipt), you need to prepare a refund request letter, the template of which was sent along with your order, and send it to the email address <\/span><a href=\"mailto:info@ukrainianarmor.com\"><span style=\"font-weight: 400;\">info@ukrainianarmor.com<\/span><\/a><span style=\"font-weight: 400;\"> or to any convenient messenger. An electronic copy of the letter can be obtained by contacting support;<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">- If the product was purchased in a store <\/span><span style=\"font-weight: 400;\">\u00ab<\/span><span style=\"font-weight: 400;\">Ukrainian Armor<\/span><span style=\"font-weight: 400;\">\u00bb<\/span><span style=\"font-weight: 400;\">, returns of products and refunds for them are made in that same store, with a fiscal receipt, within 14 (fourteen) calendar days<\/span><span style=\"font-weight: 400;\"> (not counting the day of purchase)<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/>\r\n<br \/>\r\n<\/span><\/p>\r\n<p><b>Please note that claims regarding the completeness and integrity of a product purchased with delivery by Nova Poshta LLC are not accepted after receipt of the order at a Nova Poshta branch. Verification of the quantity and integrity of the products must be carried out at the Nova Poshta branch according to the rules of the Nova Poshta company. If a discrepancy in the product is discovered at the branch, you should refuse to accept such an order.<\/b><\/p>\r\n<p><span style=\"font-weight: 400;\">The cost of returning an order to the Ukrainian Armor warehouse is paid by the Buyer according to Nova Poshta's rates, except when:<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">\u2013 The received product (product SKU) doesn't match what was ordered;\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">\u2013 The received product doesn't match its description on the company's site, is defective, or has a significant structural defect that makes it impossible to use as intended.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Under the two conditions above, the Seller covers the return cost.<\/span><\/p>\r\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"In accordance with the Law of Ukraine \"On the Protection of Consumer Rights\", you can return or exchange a purchased product of proper quality within 14 (fourteen) calendar days (not counting the day of purchase) from the moment of its receipt at the company's warehouse, at Ukrainian Armor stores, or at a Nova Poshta branch. Proper quality of a product is a property of the product that meets the requirements established for this category of products in regulatory legal acts and\/or the terms of the Contract (the Public Offer Agreement). Please note that a return\/exchange can be made for any ordered product, except ceramic\u2026","protected":false},"author":31,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-48349","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u041f\u043e\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f \u0439 \u043e\u0431\u043c\u0456\u043d - \u0423\u043a\u0440\u0430\u0457\u043d\u0441\u044c\u043a\u0430 \u0411\u0440\u043e\u043d\u044f\u2122<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ukrainianarmor.com\/en\/refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u041f\u043e\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f \u0439 \u043e\u0431\u043c\u0456\u043d - 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